by Bertha Lucas of Port St. Lucie, FL
Ty was amazing. His expertise led him right to the problem saving us hundreds of dollars.
by Tina Ash of Vero Beach, Florida
My experience began with my initial phone call (Mario). He was extremely detailed and quite pleasant. He was able to dispatch the plumbers to our home within an hour to replace our hot water heater. Ty and John arrived at the exact time that I was promised and were very professional, neat and clean. They went over and beyond to help me. We will certainly recommend your company to our friends and family. Thank you!
by Cheryl G. of Jupiter, FL
Excellent work by your plumber. He was neat, clean, courteous and honest!
by Bob and Ronnie K. of Stuart, FL
Tom was very courteous. Always put covers over shoes. Very neat and great personality.
by Elaine M. of Palm City, FL
Your employee was “Mr. Personality” and explained everything he did. Very businesslike!
by John and Sharon M. of Hobe Sound, FL
Work performed was excellent and your employee was neat, clean, pleasant and courteous. He was very nice, not like past experienced with other plumbers. Would recommend.
by Diane H. of Jupiter, FL
Phone representative was pleasant. Work performed was excellent and the employee appeared neat and pleasant. The service charge was less than expected. I would use Benjamin Franklin plumbing again. Most memorable was the kindness of Perry–a true gentleman.
by Raymond G. of Jensen Beach, FL
We remodeled our home during the early 1990′s and the plumber at that time was a friend. He has retired and is no longer in business. When it came necessary to address plumbing issues, I was at a loss as to whom I would contact.
I decided to call your office. The professional response at this first level of inquiry was greatly appreciated. When your men arrived and surveyed my needs, their candid opinions together with the pricing guide enabled me to respond immediately. Needless to say they were highly professional, polite, and respected the environment in which they worked.
by Diane B. of Port St. Lucie, FL
I am writing this letter to thank you for the excellent service Benjamin Franklin provided. The technician you sent to my home was extremely professional. His name is John and I have never encountered a plumber who was more knowledgeable, courteous and helpful.
John replaced a diverter tub spout in my guest bathroom and also explained in detail both the cost and labor involved to replace my old bathtub. He also made sure I knew where my outside water shut-off to my home was located in the even of an emergency.
Because of John going above and beyond expectations I shall not only use Benjamin Franklin for my future plumbing needs but also highly recommend you to all my family and friends.
by Barbara H. of Palm City, FL
Yesterday I had a faucet installed by your company. The gentleman’s name was Ty and it was a pleasure to see the efficient and clean manner he displayed.
by Steven S. of Stuart, FL
We wish to extend our appreciation and thanks for service provided by Benjamin Franklin office located in Port St. Lucie FL. The professionalism extended by Mr. Ty Kontrath and his technicians, John and Todd, in solving our plumbing issues is exemplary. The skill and knowledge shown us are a credit to the company and the industry. It leaves no question as to who to call if a person has any plumbing issues at all. Recommended to all friends and acquaintances.
by John J. of Fort Pierce, FL
I would like to take this opportunity to let you know that on June 5th 2012, your employee Todd, who came to analyze and repair the plumbing problem, showed a willingness and a degree of tenacity that went beyond call. Trying various methods and with ingenuity, he was able to fix the problem and get everything functioning properly. You have a hard working and resourceful person working for you. Kudos to Todd.
by Charlie and Carolyn G. of Fort Pierce, FL
Charlie and I wanted to let you know how very pleased we are with the work that Perry performed while on his service call to our home in Fort Pierce. We have had trouble with the drain in our master bathroom since first purchasing our home. It drained slower than molasses! Because of Perry’s tenacity, it now works perfectly! We are very pleased with the new Deluxe ADA Toilet that he installed.
Perry is knowledgeable, courteous and personable…. We hope to see him again for the home inspection that comes with our purchase of the Ben Franklin Society Membership.
by AL S. of Jensen Beach, FL
I would recommend because of the honesty, knowledge, and the quality of work. Even though you are knowledgeable, you listen to what the customer has to say in regard to the repair. Unfortunately a lot of my friends go with a different plumber due to lower price, but then again they get a repair job that is not up to par as yours is. I found that other plumbers take short cuts that do not look to the future; so more repairs will be needed in conjunction with the same problems they were called for.
by Claire C. of Port St. Lucie, FL
Very satisfied with workmanship, neatness, and professional performance of technicians. Can’t complain regarding anything. I would use this company again.
by William H. of Port St. Lucie, FL
Exceptionally prompt service, Technician Helpful, Courteous and pleasant. Very helpful with a couple of up coming plumbing problems I need to address. This has happened every single time we have needed Benjamin Franklin.
by Kim D. of Stuart, FL
BFP was on time, polite and a knowledgeable workman. Did not leave until he was sure everything worked and cleaned up at the end of the job.
by MaryAnn B. of Stuart, FL
I always request Tom. He courteous and covers his outside shoes when he enters my house to do his work. Plus a good worker and that will explain what he has done.
by Helen V. of Port St. Lucie, FL
We have always had excellent service for the past 20 years. No complaints!
by Frederick R. of Juno Beach, FL
He was on time, polite, very efficient in his work and very neat. We would recommend your company to our neighbors.
by Maria P. of Port St. Lucie, FL
Very Happy with the service from the time I called to when the tech came. He was very knowledgeable and very courteous and clean.
by Lisa C. of Port St. Lucie, FL
The plumber that was sent to my house was a true asset to your company. He was very informative and truly knew what he was talking about! He took much pride in his job!
by Paula V. of Port St. Lucie, FL
From beginning (Receptionist) to end (Serviceman) it was the best experience I have ever had dealing with a service company of any kind! Your port St. Lucie store and employees are the best! That’s the way all companies should be.